16 Comments
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Rico 🌿's avatar

Can safely say I was not expecting that ending 🫢, looking forward to reading more!

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Theo Winter's avatar

Man, if Twitter lasts until the World Cup, it's going to be... interesting.

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Mirko's avatar

Love the ending 😆

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zara's avatar

this was a fun read. I hope you'll write more of these.

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Mosquito Capital's avatar

Yes! I'm working on the next one now, it's big big

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Stark's avatar

What does "SEV" stand for?

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Mosquito Capital's avatar

Where I worked, we all said it stood for Site EVent, but more popular in the industry is SEVerity. SEV1 is the highest severity, SEV3/4 is usually lowest.

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Stark's avatar

Thank you

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Bogdan Tanasa's avatar

Nice ending and it shows why tenured operators and engineers are needed.

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Mosquito Capital's avatar

Funnily enough, I didn't even make that connection! If we'd been in the situation Twitter is in now, we absolutely would have wasted a huge number of man-hours filing a SEV and pulling in people from all over the company

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Bogdan Tanasa's avatar

I assume now there are automated correlations based on geographic area, words in posts or comments, posts with likes (or the new emotions). But back then I assume a lot depended on gut feeling hence the need for experienced guys.

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Mosquito Capital's avatar

Yeah! It really felt like the Wild West. I will say there's only so much you can do with tagging/automation/correlation, and you'll always need a few people on hand who really know how to dig into the guts and figure out what's going on

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Dad Joke Pro's avatar

Wow, that sounds very stressful. Probably not something you could do long term, but I bet you learned a lot during your tenure!

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Mosquito Capital's avatar

So much! Although it was such a high-pressure environment that there wasn't much time to learn creative problem-solving or good coding practices. Just how to triage quickly, communicate clearly and loudly, and pull in the right number of the right people

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baris's avatar

your narrative is quite good mosquito

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ismailmo1's avatar

great read, looking forward to more of these!

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