Where I worked, we all said it stood for Site EVent, but more popular in the industry is SEVerity. SEV1 is the highest severity, SEV3/4 is usually lowest.
Funnily enough, I didn't even make that connection! If we'd been in the situation Twitter is in now, we absolutely would have wasted a huge number of man-hours filing a SEV and pulling in people from all over the company
I assume now there are automated correlations based on geographic area, words in posts or comments, posts with likes (or the new emotions). But back then I assume a lot depended on gut feeling hence the need for experienced guys.
Yeah! It really felt like the Wild West. I will say there's only so much you can do with tagging/automation/correlation, and you'll always need a few people on hand who really know how to dig into the guts and figure out what's going on
So much! Although it was such a high-pressure environment that there wasn't much time to learn creative problem-solving or good coding practices. Just how to triage quickly, communicate clearly and loudly, and pull in the right number of the right people
Can safely say I was not expecting that ending 🫢, looking forward to reading more!
Man, if Twitter lasts until the World Cup, it's going to be... interesting.
Love the ending 😆
this was a fun read. I hope you'll write more of these.
Yes! I'm working on the next one now, it's big big
What does "SEV" stand for?
Where I worked, we all said it stood for Site EVent, but more popular in the industry is SEVerity. SEV1 is the highest severity, SEV3/4 is usually lowest.
Thank you
Nice ending and it shows why tenured operators and engineers are needed.
Funnily enough, I didn't even make that connection! If we'd been in the situation Twitter is in now, we absolutely would have wasted a huge number of man-hours filing a SEV and pulling in people from all over the company
I assume now there are automated correlations based on geographic area, words in posts or comments, posts with likes (or the new emotions). But back then I assume a lot depended on gut feeling hence the need for experienced guys.
Yeah! It really felt like the Wild West. I will say there's only so much you can do with tagging/automation/correlation, and you'll always need a few people on hand who really know how to dig into the guts and figure out what's going on
Wow, that sounds very stressful. Probably not something you could do long term, but I bet you learned a lot during your tenure!
So much! Although it was such a high-pressure environment that there wasn't much time to learn creative problem-solving or good coding practices. Just how to triage quickly, communicate clearly and loudly, and pull in the right number of the right people
your narrative is quite good mosquito
great read, looking forward to more of these!